Utilities can often make-up a significant part of a business’s budget. Costs can quickly mount when you take into consideration the additional outlay of operational overheads, stretched resources and increasing bills.
As an energy services provider, in recent years we have seen a step-change in a growing number of organisations strategically choosing to outsource their utilities management. Outsourcing can be a significant investment, but one that delivers huge opportunities to improve your data quality, reduce costs and future-proof your energy management.
So, if you’re considering outsourcing your utilities management, what do you need to be looking for to ensure you’re getting the right service for you?
Advanced data quality
If you work in energy management, you’ll understand how important data quality is to accurately and efficiently measure and monitor your use and spend. However, maintaining a high level of data quality can be difficult without sufficient resource – resource many teams can ill-afford to spare.
If you’re considering outsourcing, you’ll want to ensure that there are controls in place to maintain your data. There are four important factors to consider for precise data processing; accuracy, completeness, consistency and timeliness.
As data specialists, we place data quality at the core of our service. Our dedicated analysts process your data within 24-hours of receipt through our innovative energy management solution, Sigma, ensuring consistency and timeliness.
Supported by Sigma software and our data quality framework, we perform 80 daily health checks to find, analyse and investigate exceptions ensuring accuracy and completeness. You can rely on us to guarantee and maintain efficient and precise data.
The number one reason most organisations look to outsource their energy management is to make cost savings.
It can be surprising to hear that as Bureau service providers we can be processing as much as £1m worth of queries at any one time, on average recovering five times the cost of the service for our customers.
Our energy Bureau team proactively identify, investigate and resolve estate and bill data anomalies, preventing overpayment and recovering costs. The savings achieved can then be used to fund further energy efficiency projects.
Your trusted energy team
It’s important to be able to trust your service supplier to make the right decisions for your organisation.
Our Bureau team are specially trained energy experts who work closely with you to assess and manage your energy estate, and deliver assured and complete supplier relationship management.
We work as an extension of your team, meaning you don’t need to find, fund and train the staff required for a successful energy Bureau. By relieving you of the administration time of configuring and maintaining your estate and meter data, processing and validating utility bills, you can focus on more strategic energy projects.
All our customers benefit from our bespoke onboarding programme and are assigned a dedicated Service Delivery Manager, as well as regular reports that allow you to monitor the success of your service improvements and recoveries.
But outsourcing isn’t just about data and bill validation. As your dedicated estate partner, we provide complete portfolio management services and extended customer support.
We provide expert advice to help you make the most of your service, improve performance and profitability and navigate costly out of the ordinary scenarios. We have some great stories to tell about substantial aged claims and bills for meters that don’t exist! When these situations arise, we work on your behalf to dispute and resolve these issues.
Most importantly, our level of customer care is aligned with our Vision, to help each of our customers build a successful and optimised energy management service. You can rely on us like you would your own team.
If you would like to know more about how our energy Bureau service could help your organisation, get in touch with our expert team today on 01908 887064 or email us at [email protected].
Company contact details:
T 01908 886 154